My order keeps getting delayed

My order has been delayed multiple times and is now ~15 days past the original estimated delivery date. Every day, the expected shipping date changes, which leaves me uncertain about when the order will arrive.

If the delay is likely to continue for an extended period (for instance, up to two months), I would like to cancel the order and request a refund. However, I have not been able to find a way to reach customer service directly. I keep getting redirected to a website, and despite extensive searching, I have not found a proper communication method with the customer service.

Could you please help me resolve this issue?

Thank you very much for your assistance.