My Dell Rewards account is set to the wrong location

Dear Customer,

Thank you for contacting us.

We sincerely apologize for the inconvenience you've encountered with your Dell Rewards account being incorrectly set to the Canada region instead of the United States.

We understand how disappointing it must be to lose access to your $30 reward due to this issue, and we truly regret any inconvenience or financial impact this may have caused.

To help us validate your account and ensure your information is secure, we kindly ask that you direct message us with your order details or any Dell-centric information (such as your Dell Rewards ID or registered email address).

This will allow us to verify your account and proceed with the necessary corrections while maintaining the highest standards of security and account safety.

Please be assured that we are committed to resolving this matter promptly. A member of our support team will follow up with you shortly once we’ve reviewed your information. Thank you for your patience and understanding.

Warm regards,

@DELL-Cares​ How do I DM you this information? When I click on your profile and click direct messages, it sends me to a random page. 

Dear Customer,

* Click our DELL-Cares username
* On right look for  =

Just checking in regarding your Dell Rewards account. If you haven’t already, please send us your order details or registered email via direct message so we can verify your account and resolve the region issue.

Thank you for your patience!

Best regards,