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Datoudandi

1 Rookie

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5 Posts

17

July 26th, 2025 23:52

Missing rakuten cashback

Hi,

I placed an order on June 2, 2025 on Rakuten Canada Dell store, I have yet to receive the 12% cashback. Rakuten said Dell hadn't responded to their inquiry.

How can I help you verify my order?

DELL-Cares auto response

Community Manager

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996 Posts

July 26th, 2025 23:52

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

Datoudandi

1 Rookie

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5 Posts

July 28th, 2025 21:02

@DELL-Cares auto response​ It is Monday, why isn't anyone from dell responding to my post?

 

 

 

 

Datoudandi

1 Rookie

 • 

5 Posts

July 29th, 2025 13:45

<Duplicate post not needed. Reply on your original Post. DELL-Admin>

Hi,

I placed an order on June 2, 2025 on Rakuten Canada Dell store, I have yet to receive the 12% cashback. Rakuten said Dell hadn't responded to their inquiry. How can I help you verify my order?

(edited)

DELL-Cares

Moderator

 • 

27.1K Posts

28-07-2025 21:38 PM

Hi,
Thank you for contacting Dell.
We apologize for the inconvenience this may have caused to you.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.


#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of warranty repair, Find your Service Tag, Get a copy of your Dell invoice

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