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May 28th, 2025 19:47
Missing Dell Reward Points
Hi,
Today, I was going to place an order and use my reward points. However, during the checkout process, I received an error message saying, "Check your reward points." When I checked my account, I saw that my reward points had dropped to 0. I had 4,420 points in my account.
In the reward history, it shows that I redeemed the points on February 10, 2025 — but I did not redeem any of my points, and I didn't make any purchase. The expiration date is June 2026, so they should not be expired.
How I can get my reward points back? What is the issue here?
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DELL-Cares
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May 28th, 2025 19:56
Thank you for contacting Dell. We have sent you a private message. Kindly share the Dell order # along with the registered name and email address via private message, so that we can check the details and assist you further.