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September 9th, 2025 18:40
Missing cashback. Rakuten blames Dell.
I got an email from Rakuten regarding a purchase I made in mid July. They state the following: "Dell Technologies has been unable to verify this purchase as being eligible for Rakuten credit."
I did everything right. Why wasn't my purchase verified?
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DELL-Cares
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September 9th, 2025 18:58
Hi,
Thank you for writing to Dell.
I'm sorry to hear about the issue with the purchase and Rakuten credit.
This is not the experience we would want you to go through and therefore wish to look into this for you. Kindly, private message us the details requested for us to assist you.