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December 12th, 2024 21:28
Missing 20% Rakuten Cashback
Hey Dell,
I made an order on Black Friday and my order has both shipped and arrived since then but I have yet to get my 20% Rakuten Cashback. I have already contacted Rakuten and they said that they needed Dell to send them information regarding my purchase. I have also contacted Dell via support on Sunday but my support ticket and link doesn't seem to be working and I haven't gotten a response on it. Can I get some support regarding this issue?
Thank you,
Toby
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xkira953
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February 13th, 2025 21:10
Update: After 3 months and another message asking for an update after waiting the 45 days, Dell finally contacted Rakuten about my order and I was able to get the cashback. While this really shouldn't have taken this long, I am grateful to actually get the cashback. Here's hoping for everyone else missing their cashback to be resolved as well. Cheers.
DELL-Cares
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27.1K Posts
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December 12th, 2024 22:07
Hi,
I've replied to your message via PM.
xkira953
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December 12th, 2024 22:33
@DELL-Cares Hey, I have responded with my order information and look forward to hearing from you regarding this issue. Thank you!
SJ100
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December 21st, 2024 23:41
@xkira953 Did you get a cashback after you asked DELL?
(edited)
xkira953
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December 22nd, 2024 05:16
@SJ100 They just told me to wait 45 days. I'll update when the time is up but I have my doubts whether or not I will get the cashback.