1 Rookie
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30 Posts
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112
January 26th, 2024 12:02
Mass Confusion
I ordered a new Dell Optiplex 7000 Series (7010) SFF. What I received, according to the Service Tag number on-line was an Optiplex XE4. This is the message I sent to Dell:
Problem Description: I just received my machine with Service Tag <Your private data removed from public view. DELL-Admin> which is listed on line as an Optiplex XE4 with an Express Service Code which doesn't match the Service Code on my machine which is <Your private data removed from public view. DELL-Admin>. Also, I ordered an OptiPlex 7010. Although the parts contents are as ordered the PDF system board for the 7010 is not what I received and no manuals for this board is available on line. My board # is: OPJDGF. My Purchase ID: <Your private data removed from public view. DELL-Admin>. Can you solve this problem? I get no answers by phone.
DELL-Chris M
Community Manager
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56.9K Posts
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January 26th, 2024 14:13
Rom1946,
I can assist only with the technical questions.
Dell part number PJDGF is the correct motherboard for an Optiplex 7010 SFF =
The Optiplex 7010 SFF Documentation is here. The online Optiplex 7010 SFF Owner's Manual shows the same motherboard on page 36 =
(edited)
Chino de Oro
9 Legend
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8.1K Posts
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January 26th, 2024 21:23
To add to information provided by DELL-Chris M, here are all the system drivers in case you need it.
DELL-Cares
Moderator
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27.1K Posts
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January 26th, 2024 12:30
Hi,
Thank you for contacting Dell.
We have sent you a private message. Kindly, communicate with us through private chat for a secured conversation. Kindly, remove the service tag#, express service code and DPID from your post due to security reasons.