Mary Ann Dermody

I purchased a laptop and you built it out for me.  From the very beginning I had serious over heating issues and other serious issues.  The portals were loose, and other issues.  I returned the laptop to you twice even though I had a one year warranty with onsite service.  I was also told by the person handling the sale that I would have a second year warranty that required me to send the laptop in.  My warranty expired about the 11th of January 2025.  I had notified Dell in December the laptop had to be repaired that I was having serious issues. They ignored my request for service.  I contacted them again and they said my warranty had expired. I advised I had a second year of warranty. I was told that was not true. I asked them to pull the recorded telephone call I had with the sales person and they refused and clearly stated I did not have a warranty.  The laptop limped along would not charge, I ordered a new charger and nothing worked and approximately three weeks ago the laptop died.  This laptop was overbuilt creating the overheating.  I was on the telephone numerous times for long periods of time with your technicians trying to solve my problems.  I paid you about $2,800 for this laptop. I have been attempting to reach your Executive Support Team Customer Service Portal.  As of now I have been unable to locate a number or email address. I am asking for help with this.  I believe any reasonable person would agree you sold me a defective product, you only honored a one year warranty, denied I had a second year warranty, and when I have called I have been spoken to harshly by your support department.  Of course it goes without saying you should correct this situation.  I am 76 years old this computer lasted 15 months and can not be repaired. I have to replace this laptop and I certainly should not have to pay for it.  Certainly, I would not want it replaced with the same specifications as you overbuilt the laptop, and it never performed correctly.  I will take a refurbished 2024 laptop as long as it has decent ram memory, windows 11 pro, at least 500 Gigs of hard drive decent graphics and at least i7. I have been told to contact the Executive Support team, the Better Business Bureau, and inquire with the federal agency if there is a lemon law for computers.  I just want you to honor your commitment as I had a two year warranty, you were notified in December before the first year expired and you just ignored me because you knew in a few weeks my first year was expiring.  Why you said I did not have a two year warranty I do not understand.  I am Mary Ann Dermody <Private data removed from public view. DELL Admin>. Please respond to this and correct this situation.  I was also advised to get on Twitter and Facebook and let everyone know how Dell treated me.  My friends and family as well as my business associates, know I am a very honest and truthful person.  For 28 years I have been a Real Estate Broker, Licensed Broker in the State of GA and AL.  This is not the way your customers should be treated.  This is not the first computer I have purchased from you, and I have bought headphones, work stations and other equipment from Dell. Mary Ann Dermody