Laptop stopped working – No response, need invoice and support

Hello Dell Support,

I purchased a Dell Inspiron 14 Plus laptop on April 2, 2025, while I was living in Orlando (USA) during my exchange program. I returned to Brazil in early June.

On July 5th, while the laptop was connected to the charger, it suddenly made a loud electrical noise (like something short-circuited), and then it completely shut down. It hasn’t turned back on since.

I contacted Dell Support in Brazil, but they refused to assist me because the international support period had expired by just 4 days. In a rush, I submitted a warranty transfer request via Dell USA’s website.

Unfortunately, I cannot make international calls from Brazil, and the email contacts I tried are no longer active. I’m stuck without support and urgently need help.

I can share the Service Tag and the warranty transfer confirmation number via private message if needed.

Please let me know how I can proceed to receive support or initiate a repair under warranty.

Thank you very much,  
Ana