Issue with open ticked because of wrong license date

Dear Dell Support,

I am writing to express my concern and disappointment regarding an issue with my Dell device. I have always loved and trusted Dell products, which makes this situation especially upsetting for me.

Unfortunately, I am currently experiencing a problem with my device's touchpad—right click has stopped clicking entirely. I would like to open a support ticket for this issue, but I am unable to do so through the usual process.

It also appears that there is a problem with the transfer of purchase and warranty registration. My original purchase was made on February 2, 2022, and included an additional 36-month warranty extension. However, when I check my Dell account, it shows the warranty as ending on February 2, 2023—only one year after purchase.

This is clearly incorrect, as with the additional 36-month coverage, the warranty should be valid until February 2, 2026. I have attached a document proving the purchase details, and I’ve also included a screenshot from my account that shows the incorrect warranty date.

I kindly ask for your urgent assistance in resolving both the touchpad issue and the warranty status so I can receive the proper support I am entitled to.

I also attempted to open a ticket with another department, but it was closed as they were unable to assist and redirected me to technical support. However, I am unable to open a technical support ticket due to an error on the site, which incorrectly indicates that the license has expired — even though it is still valid.

How am I expected to request technical support when the system prevents it based on inaccurate license information?

Please assist in resolving this issue as I am currently blocked from continuing my work.

Thank you in advance for your help.

Sincerely,