Inspiron 15 3525, repeated hinge failure, no support from Dell

Rating: ★☆☆☆☆ (1 Star)

Title: Repeated Hinge Failure – No Support from Dell

I’ve had a very poor experience with Dell.

My Inspiron 15 3525 (Shipped February 2022, warranty expired September 2023) has suffered 3 hinge failures over the last 3 years.

✔️ First time (2023): Dell repaired it under warranty, accepting it was a manufacturing defect.
❌ Second time (2024): Dell refused to help since the warranty expired.
❌ Third time (2025): Same issue again. Dell is now blaming “third-party repair” and denying support despite it being the same repeated defect.

This is not a one-time accident, it’s a product design flaw. Still, Dell is refusing to take responsibility. I’ve shared all evidence, service history, photos, communication but all I received were copy-paste responses and ultimately silence.

<Violations removed. Read the Forum Code of Conduct. DELL-Admin> Worst customer experience I’ve had in years.

#HingeIssue #DellSupportFail #ConsumerComplaint