Inspiron 15 3520, hinge defect, Dell policy

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I am writing to raise a serious concern regarding a repeated manufacturing defect in my Dell Inspiron 15 3520.

Within just a few weeks of purchase, the hinge started giving trouble. Despite my clear explanation that the laptop was handled with care, Dell India support insisted it was due to mishandling. Still, the repair was carried out under warranty. However, the same issue resurfaced within a few months and this time I was forced to pay out of pocket for a problem that was clearly recurring and not due to any negligence on my part. I even purchased an extended warranty to avoid future issues. Later, when the LCD was accidentally damaged due to an isolated incident, I accepted responsibility and paid for the replacement without dispute. But now, yet again, the hinge is broken, and Dell support claims it is not covered under warranty, even though the extended warranty is still active. At this point, it is undeniable that this is not a one time incident but a repeated failure caused by poor hinge design or build quality. Many users have reported similar hinge issues, and it is unjustifiable for Dell to classify this as accidental damage. This is a clear case of a design/manufacturing flaw, and I don't think I should be penalized for it. I am requesting a full resolution under warranty. I also urge Dell to acknowledge and take responsibility for this recurring issue instead of shifting blame onto the customer.