I wish to escalate this case beyond Dell Türkiye. Please forward this communication to Dell Global / Customer Relations team)

Dear Dell Support,

I am writing to request escalation and a battery replacement under warranty for my Dell Inspiron 14 7440 2-in-1

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, purchased in the USA (BestBuy). The device has repeatedly failed to power on when the power button is pressed. Below is the timeline, repair history and current situation:

- 14 May — My initial service request was cancelled by Dell Turkey because the unit was purchased abroad. 
- 20 May — I requested service again and the request was accepted  The motherboard was replaced.  
- 10 June — The same problem recurred; a service request was opened and the battery was replaced.  
- 25 August — The fault recurred again; I sent the device to technical service and the motherboard was replaced again 

Despite two motherboard replacements and one battery replacement, the device continues to exhibit the same defect: intermittently it will not power on and shows no charging LED when plugged in. After remaining off for multiple days the battery becomes fully depleted; only then the laptop can sometimes boot. This repeated behavior causes **deep discharge** events that materially degrade the battery. After the most recent battery replacement the operating system reports battery health of **86%** — an excessive decrease for a recently replaced battery and consistent with repeated deep-discharge damage caused by the device’s persistent failure to accept charging/power.

I have provided Dell Turkey with the detailed battery report requested. Dell Turkey reviewed the report and determined that the battery wear shown is “normal for the system’s age,” and therefore **declined my request** for a battery replacement. I do not agree with this conclusion: given that the battery was recently replaced and that the wear is consistent with repeated deep-discharge events caused by the unit’s failure to accept power, I believe the degradation is caused by a recurring hardware defect in the device’s power/charging subsystem — not by user misuse or normal aging.

I am not the manufacturer of the battery or any board components and cannot be held responsible for a defect in Dell’s power/charging subsystem. This is a recurring hardware defect that has not been resolved by multiple repairs. Therefore, I am formally requesting a **replacement battery** under warranty and escalation of this case to Dell International / Global Escalations for review.

Please confirm receipt of this escalation and advise the next steps and the case owner assigned to handle this battery replacement request. If Dell continues to maintain that the battery wear is “normal,” please provide a detailed technical explanation and supporting test logs that demonstrate why repeated failure and battery degradation resulting from the device’s inability to accept charging are not considered a manufacturing or engineering defect.  

I expect a timely and substantive review given the device’s repeated failures and the material battery damage they have caused.

Sincerely,
Akın