How do I get Dell Support to work?

Question

I received a faulty thin client out of the box and spent 4 hours on the phone with Dell Tech support being handed off in a circle and told that no tier 3 managers were available. I’m stuck with bad hardware now as they said they would send me a shipping label and swap it but didn’t. I’m half was through a 30k in hardware project and don’t know what to do as my main vendor has put me in a position where I’m stuck.

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

Mr.Adams · Answer

Dell support hasn’t followed through with anything they have said. I’m stuck with a doa thin client. I spent over 5 hours on the phone already. Service agent said they would overnight a replacement. no overnighted unit, no emailed shipping label, no follow up or response. What are my next steps? Community ideas please.

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Customer Care

How do I get Dell Support to work?

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