Horrible customer service - How to raise a complain?

Hi,

I had placed an order for a refurbished monitor on 22-April-2025. Didn't get any responses back after that. I followed up, more than after a week and I was re-assured that a case officer is going to help get this sorted and I'll be receiving the monitor. 

This was followed by about 4 calls from my end, each time the customer service confirming that they are working with the logistics team. I was given a Startrack tracking URL after I requested.

When I called star track, they said this item was not supposed to come to my address. I should reach out to Dell. 

Again I reached out to Dell, and I pushed harder to get a response and ensure I receive the item ASAP.

This time, I received a response. The carton box is damaged and hence it will take 10 business days for the carton box to arrive, before they can re-transport it. I could either do that or I can get a refund.

I was advised I'll get a refund within '7 business days'.

So, from 22nd April to 6th May, I got nothing but empty reassurances on delivery and and in the end this is the response. I finally realised how worse the customer service can be. If I wouldn't have followed up again and again and again; no one would have even looked at this.

I am utterly disappointed, you just lost a customer and I felt horrible. I expect this post to be seen by anyone in Dell who cares about their customer. Is there any twitter handle or anywhere else I can spread the word?