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September 9th, 2025 23:31

Hinge Problem - Dell Inspiron 3000 - worst model and customer service

I am extremely dissatisfied with my Dell laptop due to repeated hinge issues. Despite careful handling, the hinge has broken/damaged again, making the device unsafe to use and affecting its overall performance. This is clearly a design flaw and not normal wear and tear.

I expected better durability and quality from Dell, especially for such a critical component. Instead, I’ve faced constant inconvenience, repair costs, and wasted time.

Unless Dell addresses this recurring hinge issue and takes accountability, I will not be purchasing or recommending Dell products in the future.

Community Manager

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1.2K Posts

September 9th, 2025 23:31

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.
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