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January 6th, 2025 23:16
Got charged twice for a Alienware laptop
I bought a Alienware laptop on December 20th and got charged right away on my bank app. 1812,52$ was the amount. Then, after the laptop get shipped, I got charged again, the same amount, 1812,52$. I've emailed dell about the situation but they said it were the pre authorization payment thing which makes no sense because I had enough money in my account and this why I got charged twice. I need some help with that, thank you !!!
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Lucas Montezuma
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January 6th, 2025 23:31
@DELL-Cares I got my solution already. Thanks dell for your support and It was just a huge misunderstanding!!
DELL-Cares
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January 6th, 2025 23:19
Hi,
Thank you for contacting Dell.
We apologize for the inconvenience this may have caused to you.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.