formally raise my concern

Dell is not responsible other than for the hardware.

Exactly what is wrong with the system -- run the Dell diagnostics (F12 at powerup).  If a failure occurs, record the error code and validation number and contact support.

If the hardware passes the diagnostic, the issue is likely software in origin and is not covered by the warranty.

@ejn63​

I understand your point but in this case dell is responsible for it. I'm highly disappointmentrd regarding my laptop, which has not been functioning properly since the date of purchase. Despite multiple service requests and repeated attempts the problem remains unresolved.

This situation has caused me significant inconvenience, and I have lost confidence in the reliability of the product. As the laptop is still not in proper working condition despite several service interventions, I kindly request to dell a full refund of the purchase amount.

If this matter is not resolved promptly, I will have no option but to escalate the issue with the Consumer Court to seek justice under consumer protection laws.

I hope Dell values its customers and will resolve this matter at the earliest without the need for legal intervention.

I would suggest you read the terms of sale you agreed to with the purchase before proceeding. 

If you're in the US, see

https://www.dell.com/en-us/lp/legal/terms-of-sale-consumer

Anywhere else, look for the same document on the Dell site in the country of purchase.

@ejn63​

I have carefully gone through all the terms and conditions, but you also need to understand the seriousness of this customer complaint. I purchased this laptop in 2025, yet its warranty period had already started from 2023. This clearly indicates that the laptop was previously used or sold earlier, which is completely unacceptable.

The warranty issue is not my only concern. The laptop overheats excessively, the fans are not functioning, and as a result it shuts down whenever it becomes too hot. This makes the product unreliable and unusable.

Now I ask you: why should I be forced to keep this defective laptop? This situation is not my fault—it is your responsibility as the seller to ensure that customers receive a genuine and properly functioning product. Instead of resolving the issue, it seems you are trying to back out, which shows a lack of accountability.

From this, the only conclusion I can draw is that once the purchase is made, you no longer value your customers and are only focused on profit. This is extremely disappointing and not acceptable.

I do not work for Dell.  

If the warranty started two years prior to the purchase, it is something you would need to address with your seller, which must have been a third-party reseller, not Dell.  Any issues with the system's history or addressing those concerns need to be taken up with the store or reseller.

The system may not have been in use previously, but may have been sitting on a warehouse shelf for two years.   If so, it's probably due for replacement of the thermal pads that sit between the heatsink and CPU/GPU.  That material is perishable.

As for the rest, start with your seller.

@ejn63​

This issue is not anyone else’s fault—it is Dell’s responsibility. Since I am taking service from the Dell Service Centre, it is their duty to repair or fix my laptop. My laptop is still with Dell, and they have not been able to repair it. Therefore, there is no reason to blame anyone else. Whenever a customer faces a problem with a product, it is the responsibility of the company that manufactured and provides service for that product to resolve the issue.They need to hire more skilled technicians who are able to do their work properly.