Extremely annoyed with Dell Singapore service. Cheap laptop quality

Hi,

I bought dell laptop on 1st july and now there are several problems faced within 1 month.
1. Camera hardware stopped working.
2. Microphone stopped working.
3. Onsite technician came and replaced hardware and left HAIR in the middle of the screen which is now irritating me.
4. Laptop flap hinge is now messed up and dislocated.
5. System permanently sleeps if the flap is pulled down. You cannot even shut down it. You have to forcefully shutdown the system and then start again.

I am with DELL service and dell product. I am supposed to lodge a complaint again Dell now . I have suffered alot as I run my company "an internet website" which has suffered a loss because of this. Kindly call me ASAP and replace this product.

Responses(1)

zbestwun2001

3 Apprentice

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8.8K Posts

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August 4th, 2013 17:00

Animesh Dubey,

First of all it is against the TOU of this forum to discuss any legal actions or things of that nature that you are free to pursue.

That being said, maybe I can help you.

If you want you can contact one of our Customer Care/Order Support Liaisons via a Private message.

 Please only message ONE of them -

DELL-Frances Y http://dell.to/11Q2ZcG 
DELL-Lorna M http://dell.to/PWMBSV 
DELL-Harish M http://dell.to/Z2oW6o


Once you have clicked on one of the links, click Start conversation or Send Email. They will
need the following information to investigate -

Email Address:
Name:
Shipping Address:
Phone Number:
Dell order number or Service Tag number:
Your country
Country where system was bought
Issues

Give them a couple days to get back to you.

Zb1

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Extremely annoyed with Dell Singapore service. Cheap laptop quality

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