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July 21st, 2025 18:16
Dell TechDirect error - Email domain is not in your company's allowed list
Hi all,
I was trying to log in to TechDirect to update my self-dispatch authorizations as I got an email they were expiring in 30 days. After logging in, I got the following error:
It looks like you have updated your email to [my email address] on Dell.com. This email domain is not in your company's allowable domain list. To continue using TechDirect with your new email, contact your company admin(s) to have them add it to the allowed domain list.There are currently no active company admins listed for your company please use Contact us to request assistance.
My account should already be a company admin on file. Using the Contact Us link seems to stall as the form spins its wheels and doesn't let me choose Services of Subject, so I cannot send a message. Any support would be greatly appreciated.
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DELL-Cares
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July 21st, 2025 18:26
Thank you for contacting Dell. We have sent you a private message. Kindly check.
AlexW1860
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July 21st, 2025 18:32
Interesting, so it might be larger bug. I'm also experiencing this, along with my techs.
Rleeprice77
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July 21st, 2025 18:40
We are also seeing this issue with our account login. We are with the State of South Carolina, is there any ETA on when this will be resolved?
Thank you.
SebastienB-1000
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July 22nd, 2025 10:17
Same error message and I am the company admin, so I cannot manage the company account anymore.
The contact form is stall.
Rleeprice77
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July 22nd, 2025 14:11
I think this page is working now. I seem to be able to get back to the self-dispatch page and dashboard.
ktanoshi
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July 30th, 2025 07:36
I've update my email and got same problem. Any workaround to deal with this error?