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April 29th, 2025 15:04
Dell Rewards Issue on website 3X rewards not working correctly
I am having an issue when I add a monitor to my basket. I am trying to purchase the Dell AW2725Q monitor, however the points that I will receive from Dell Rewards are not correct based on the latest triple points promotion. Please see the screenshot of the email I received about the promotion and also the example I have given with another monitor (AW2725DF) that is correctly showing triple points. All gaming devices are included in this promotion so the AW2725Q is not correctly being included in this reward scheme. Please fix this ASAP, as I need to buy this monitor now.
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waxsta1
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May 13th, 2025 09:43
This issue has been resolved by Dell. The new monitor is now receiving triple points, the same way as other monitors.
DELL-Cares
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27.1K Posts
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April 29th, 2025 15:19
Hi,
Thank you for contacting Dell.
We really do apologize for the inconvenience this may have caused you. We have sent you a private message, we will be happy to help you.
Regards.
waxsta1
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April 29th, 2025 18:01
@DELL-Cares I don't any icon or option for private message on my account.
waxsta1
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April 29th, 2025 18:25
@DELL-Cares still the same issue. I have not received a direct message.