Dell Rewards considered redeemed but order not completed

Question

I added a monitor to basket and applied my Dell Rewards balance, but then changed my mind and deleted item from basket.

The Dell Rewards balance is now considered redeemed and no longer available, as it has been moved to "Total rewards redeemed to date" section. Is it possible to get balance restored, as no purchase was made?

My Bane · Accepted Answer

I have created a new thread,, during their business hours, as I don't know if thread is ignored after the Out of hours automatic response.

https://www.dell.com/community/en/conversations/customer-care/order-not-completed-but-dell-rewards-no-longer-redeemable/6a1ddb4129711f63be84b292

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

darkmast2 · Answer

I have exactly the same issue. £75 showing as redeemed when I haven't actually bought anything. You would think if the order wasn't completed it would go back into your account or not actually remove the amount until an order is place.

Imagine having a company this large in 2026 and not being able to provide weekend support.

Jamie Pegler · Answer

I have the same issue... Called customer service and they said that they will call me back because they cannot access the rewards system.

Unfortunately, I doubt they will call me back as they havent previously.

Customer Care

Dell Rewards considered redeemed but order not completed

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