Dell pre-shipping order address verification fail - how to fix?

Happy Monday, y'all.  Hoping someone can give me some ideas or background here.

Put in an order with my Dell Account Manager, 5 machines 5 different addresses.  During the verbal order finalization I corrected an error in the delivery address (missing the 2nd word in a street name - think "Oak Street" vs "Oak Shade Street"), and the order went through.

10 days later, the order ships, and...it suddenly is going to not just the wrong street name ("Oak Street" instead of "Oak Shade Street" but the last digit of the zipcode was 1 digit wrong).  FedEx has had the package local to the user for 11 days now, and have been "attempting delivery"...to an empty field.  User has been in touch with FedEx - they confirm (as stated here in the FAQs) he can't pick it up in person because his ID doesn't match the documented delivery address.  I've tried opening tickets via my Premier Page, my Account Manager has done the same, we've been emailing Logistics back and forth and "Account Manager" claims that requesting a replacement would incur a 15% restocking fee.   

Leaving aside baffling questions such as why an Account Manager can't figure out who a Logistics Manager is, or even communicate inter-office directly, I'd love to understand exactly WHAT sort of verification Dell is doing ahead of shipping an item.  Google Street View shows that the address Dell "verified" ahead of shipping is an empty field that's an extension of Native American tribal land.  There's literally *nothing* there.  Isn't there supposed to be a kick-back of the order if the destination is invalid?

Any ideas on what my options are except wait until FedEx is tired of this box sitting in their local warehouse (it's now been parked since July 17th) and they ship it back to Dell HQ?  Logistics claim there's nothing they can do about it since it's now in the wild.

Thanks in advance.  These things should not be so difficult - nor should speaking to a live human about an order.