Dell monitor under warranty won't be replaced and has been dragged out 46 days+~

Around July 22nd, I submitted a warranty request for a monitor I've owned for over a year, which is still under warranty. I called Dell to follow up.

To my surprise, it seemed the issue would be resolved quickly after I completed all troubleshooting steps. However, the dispatch for a replacement was canceled due to a previous monitor I owned and had issues with, which Dell claims they never received.

I provided the tracking number for that returned monitor, but Dell says it's over 120 days old, so no updates or past data are available.

Since then, I've spent hours on the phone being transferred between departments without a resolution. I've also sent numerous emails, but to no avail.

Now, whenever I reach out, Dell employees promise to call, email, or contact me within 24-48 hours, but they never follow through.

It's been nearly 7 weeks, and I need a solution soon. I can't keep wasting time on this. This forum is my last resort—if anyone knows what to do next or how to reach someone who can help, please advise.

As I was told submitting a complaint was easiest done through the discussion board.