Dell Lost My Laptop

On 12/2/24, I ordered a laptop and UPS attempted delivery on 12/4, but I was not home.

UPS wanted me to sign the door tag so they could leave it on my doorstep but I refused as it would be stolen.

I called Dell and asked to pickup the laptop at the UPS terminal but they refused and said this caused too much fraud.

They said I could have it delivered to another residential address so I selected my friend's house and provided his name, address and telephone number.

Dell changed the address.

I called Dell and spoke to a manager before it was delivered. 

He called supposedly called UPS and corrected the address.

My laptop was delivered to the wrong address and a stranger I never heard of  signed for it.

I have spoken, emailed and chatted with numerous Dell employees and they promise to fix it with two business days but, I still do not have my laptop.

When I track the order on the Dell web site, it says it was successfully delivered to my hole address, not the stranger's house where it was actually delivered.

I am now out nearly $2,000 and no one at Dell has done anything to fix this.

I would really like to receive the product I payed for.

I have spoken t