Delivery Issue

<Your private information was removed from public view. DELL-Admin>

Dear Dell Customer Care Team,

I am writing to report a critical delivery issue with my recent order and request your immediate assistance in resolving this matter.

Order Details:

• Order Number:
• Order Date: July 12, 2025
• Product: Dell 27 4K UHD USB-C Monitor - S2722QC
• Order Value: ₹27,999.00
• Expected Delivery Date: July 15, 2025

Issue Summary: Despite the promised delivery date of July 15, 2025, my order has not been delivered. Upon contacting Dell Customer Service, I was informed that the package was shipped and assigned BlueDart tracking ID: . However, there appears to be a significant discrepancy in the shipping information.

Current Status:

1. BlueDart tracking shows the shipment has been stationed at Lake Area Nungambakkam since July 14, 2025 (screenshot attached)
2. When I contacted BlueDart directly, their team confirmed that the shipment was never handed over to them and the AWB number appears to be pre-generated (email correspondence attached)

This conflicting information suggests a breakdown in the shipping process, and I am unable to determine the actual location or status of my order.

Request for Action: Given the urgency of this matter and the substantial investment involved, I kindly request your immediate intervention to:

1. Investigate the actual status and location of my shipment
2. Coordinate with the logistics team to ensure proper handover to BlueDart
3. Provide an accurate delivery timeline with regular updates
4. Escalate this issue to ensure expedited resolution

I would greatly appreciate your prompt response and swift action to resolve this delivery issue. Please contact me at your earliest convenience to discuss the next steps.

Thank you for your immediate attention to this matter.

Best regards,

Jatin T