Complaint Regarding Hard Drive Damage within 4 Years of Purchase

To,
Customer Care Department
Dell Services

Dear Sir/Madam,

I am writing to express my disappointment regarding the premature failure of the hard drive in my Dell laptop/desktop(Model: [Inspiron5518]).

I purchased this system on [08/07/2021], and within just four years, the hard drive has become damaged, rendering the device unreliable for regular use. I had expected a higher standard of durability and performance from Dell, considering its reputation for quality and reliability.

This early failure has caused significant inconvenience and potential data loss, despite the fact that I have maintained the device with proper care and regular usage. I believe such an issue within this timeframe indicates either a manufacturing defect or substandard hardware quality.

I kindly request Dell Services to look into this matter urgently and provide a suitable resolution, such as a free replacement/repair of the hard drive or any other appropriate support under your service policy.

Please find attached the invoice copy and service tag details for your reference. I would appreciate your prompt response to resolve this matter at the earliest.

Thank you for your assistance.

Sincerely,
Rahul U 

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