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May 29th, 2025 14:30
Changed Email Address - Cannot Access Old Orders
I was not aware that changing my email address would affect my order history. If I change my email address back to the original / previous address, will I be able to see my previous orders and subscriptions, or does Dell Support have to do it in order to preserve my historical information?
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GeraldH82f7d7
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May 29th, 2025 19:10
For any that happen upon this question, the answer is to change your email address back to the previous one, you can do this yourself, no need for Dell Support to do it, and then all your orders, software licenses and subscriptions will be back.
DELL-Cares
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27.1K Posts
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May 29th, 2025 15:46
Hi,
We have taken note of the incident you reported and want to assure you that we are addressing it with the utmost priority. To discuss this matter further, we have contacted you directly via a private message.
Please check your direct messages at your earliest convenience for more details.
Thank you for your patience and understanding.