1 Rookie
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6 Posts
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392
July 3rd, 2023 18:00
Can my accounts be merged?
Hi, my email for my old account was deactivated and I can't reset the password because of that, I've created a new one, but I have $50-$70 in rewards in the old account, so, can it be merged to transferred to the new account. I can access old emails but can't receive or send any.
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filbert
4 Operator
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1.8K Posts
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July 17th, 2023 11:00
FYI, in case it applies to your situation:
Another Rockstar, @RoHe, helpfully found this in the Dell Rewards FAQs:
Dell Rewards accounts are unique to individual email addresses and cannot be combined or transferred. To redeem Rewards earned by multiple accounts, individual account information can be entered at checkout, and a maximum of three forms of payment is allowed for any given order. Dell reserves the right to reject requests for consolidation of any Dell promotional codes or Rewards at its own discretion for any reason.
And, the FAQs also say this:
Rewards expire 90 days from the issue date. Rewards that have expired will be deducted from your total Rewards balance. Expiration date can be found by visiting your Dell.com My Account and clicking “view rewards details.” Expiration dates cannot be extended.
So, if your rewards are more than 90 days old, then the question of applying them to your new account is moot.
I will let you know if I learn anything further.
filbert
4 Operator
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1.8K Posts
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July 4th, 2023 07:00
I suggest that you click on @DELL-Cares and send a Private Message requesting assistance.
Alterone
1 Rookie
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6 Posts
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July 6th, 2023 14:00
got automated message that asked me for a service tag and then it said I'm out of warranty...