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October 12th, 2024 04:32

Can I find my stolen laptop with IP address?

I lost my laptop almost 2 months ago. Someone broke into my place where I wasn't there and took my laptop. Since the laptop still new and I bought it secondhand, I don't know about the series number. I also didn't put any account there aside of my FB. I found my IP from there, but the account already logged out. Can I found my laptop from it's IP?

Also can the charger can be use to track it?

9 Legend

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8.1K Posts

October 12th, 2024 05:19

Unfortunately, you won't have the ability to perform tracking.  Those services are only available to corporate and company assets with paid service subscription. 

For stolen devices, you are advised to contact your local police authority and file a police report prior to calling Dell.  Review the article below as it describes how you can declare a device as lost or stolen to Dell. This prevents any use of valid warranty or support until the Lost or Stolen Flag is removed and ownership is confirmed.

https://www.dell.com/support/kbdoc/en-us/000129627/how-to-report-a-dell-system-lost-or-stolen

You may also find and lock a lost Windows device  https://support.microsoft.com/en-us/account-billing/find-and-lock-a-lost-windows-device-890bf25e-b8ba-d3fe-8253-e98a12f26316

 

Community Manager

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1K Posts

October 12th, 2024 04:32

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.
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