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1 Rookie
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3 Posts
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318
January 7th, 2025 09:50
Blank info on DP World Tracking
Is there any way to ACTUALLY see Tracking Information on the DP World Tracking page, rather than a template that shows no Order History and a 'blank' tracking template? The Dell order status says 'Shipped' and a Delivery Due date, but the DP World Tracking says they've not received it, (even though they declare delivery is estimated to be by tomorrow)! As a small business, having to have staff continually available to receive the shipment is quite annoying.
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DELL-Cares
Moderator
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27.1K Posts
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January 7th, 2025 10:34
Hi,
Thank you for writing to Dell.
I'm sorry to hear about the issue with the carrier website and do apologize for any inconvenience caused.
We are here to help you.
Kindly, private message us the details requested for us to assist you.
ejn63
10 Elder
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28.6K Posts
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January 7th, 2025 12:59
If this is a notebook or desktop system, allow time for international shipping (these are built in China or Mexico) before the tracking link becomes active.
AndySw
1 Rookie
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3 Posts
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January 7th, 2025 15:27
@DELL-Cares I posted on here, in desperation, after Dell declared my Dec 23rd (Dell Outlet) order was shipped ("Early"?) on Jan 3rd, but this morning (Jan 7th), DP World Tracking stated the order hadn't been received. Then, suddenly, three hours later, I received an email from DP World, stating that the order would be delivered tomorrow, sometime between 0800-1800 hours.
So, our fingers are crossed that the order appears whilst we are in attendance tomorrow...
(edited)
AndySw
1 Rookie
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3 Posts
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January 7th, 2025 15:33
@AndySw Note: The DP World Tracking information status diagram is still blank, even after receiving the email mentioned above.