AW2725Q, Singapore purchase, now in China, international travel support inquiry

Hi all,

Posting here in hopes that a Dell representative or someone with similar experience can help, as I've hit a wall through standard support channels.

**Quick summary:**
- Alienware AW2725Q (4K QD-OLED),  Fan Noise (KB 000198740) 
- Purchased from Dell Singapore ~6 months ago
- Recently traveled from Singapore to mainland China
- Monitor developed an internal fan noise issue while in China
- Looking for guidance on International Travel Support

**The issue:**
Low-frequency, continuous humming clearly audible in a quiet room. The symptom matches Dell KB 000198740 ("Dell OLED Monitors Have Fan Noise"), which explicitly lists the AW2725Q.

I performed self-diagnostics through the OSD service menu:
- Disabling the fan completely eliminates the noise
- This rules out coil whine or other electrical components
- The fan is confirmed as the source

**My situation regarding Travel Support:**
I'm a Chinese national who was studying in Singapore on a Student's Pass and purchased this monitor during my studies. I've recently traveled to mainland China.

According to Dell's official "Dell Support when traveling internationally" page (visible on multiple regional support sites including Dell SG and Dell CN), Alienware customers in mainland China can apply for International Warranty Services by providing:
1. Proof of purchase
2. A passport with valid visa documentation showing travel between Singapore and China

I have both available:
- Singapore purchase invoice
- Chinese passport with a valid Singapore Student's Pass and recent entry/exit records

**What I've already tried:**
- Contacted Dell China consumer support → declined, citing "not purchased in China"
- Submitted an Ownership Transfer via Dell SG portal → I now understand that monitor warranties do not transfer geographically, so this likely won't help my case
- Tried Dell SG online support → routed to Virtual Assistant, which didn't recognize the device as a monitor and couldn't process the request

**My ask:**
I believe my situation falls under **International Travel Support** — a service path distinct from Ownership Transfer or general "global warranty." I appear to meet the documented eligibility criteria, but I haven't been able to reach a human agent who can confirm or process the request.

**Could a Dell representative please reach out via DM?** I can provide the full Service Tag and verification documents privately. Specifically, I'd like to know:

1. Is the AW2725Q eligible for International Travel Support in mainland China for my situation?
2. What level of service is included — specifically, does it include Advanced Exchange?
3. How do I initiate a case from the SG side that can be coordinated with Dell China for local service?

Thanks in advance to anyone who can help.