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TechBuyer

1 Rookie

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9 Posts

73

April 19th, 2025 01:23

AW2725Q, missing Dell Rewards Points, #3

I ordered a Dell Alienware AW2725Q monitor with the 3x rewards for monitors promotion active, however, I only received 1x rewards. It appears I am not the only one who is having this issue as I saw a similar issue linked here:

AW2725Q, missing Bonus Dell Rewards

I wanted to follow up and open my own case to see why the points were not yet rewarded. Any assistance would be greatly appreciated.

Best Regards

2 people also have this problem

TechBuyer

1 Rookie

 • 

9 Posts

April 23rd, 2025 17:58

My case was escalated to the Rewards team and they resolved my missing points issue, thank you!

DELL-Cares auto response

Community Manager

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1K Posts

April 19th, 2025 01:23

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

TechBuyer

1 Rookie

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9 Posts

April 22nd, 2025 00:34

Hello I wanted to bring this up again since it is now Monday of the work week.

TechBuyer

1 Rookie

 • 

9 Posts

April 22nd, 2025 14:10

Hello,

I still have not heard back from Dell Customer Care and it is during the work week, should I start a new conversation or will they address this one and I should wait?

Thanks

TechBuyer

1 Rookie

 • 

9 Posts

April 23rd, 2025 18:45

Hello, 

I am posting this again because my weekend post never got a response while newer posts are being responded to by Customer Care.

I ordered a Dell Alienware AW2725Q monitor with the 3x rewards for monitors promotion active, however, I only received 1x rewards.  It appears others have had this same issue.

I would appreciate assistance with this since I am looking to order a monitor arm with those rewards.

Thanks

(edited)

DELL-Cares

Moderator

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27.1K Posts

23-04-2025 00:18 AM

Hi,

Thank you for writing to Dell.

I'm sorry to hear about the issue with the rewards and do apologize for the inconvenience caused.

We are here to help you.

Kindly, private message us the details requested for us to assist you.


#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
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