1 Rookie
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42
May 10th, 2025 08:17
AW2725DF, earthquake broke it
April 23, 2025 There was an earthquake in Istanbul, my house was seriously damaged and my monitor's screen was broken
They said that there would be no repair or spare parts in any way, and that there would be no replacement, it had only been 2 months since they bought it Can you help me with this, I want to repair or change, I didn't get any support from dell turkey I have been writing for 10 days, they direct me to the distributor company, they cannot find a solution I trust Dell company, please help me, it was damaged as a result of the earthquake and for reasons beyond my control
Repair Price Is The Same As The Monitor Pric!
Customer Satisfaction Doesn't Matter You Are Alone When You Are In A Difficult Situation
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Chino de Oro
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May 10th, 2025 11:17
Until you may receive any response from Dell, just want to share some information relating to Dell monitors service and coverage.
Dell Turkey was correct with information they responded. Dell does not provide monitors repair service, only replacing the monitor under warranty coverage.
The warranty terms for accidental damage protection do not cover damage due to fire or natural disasters. See example from Global Dell ProSupport.
Examples of accidental damage where the hardware unit would be repaired or replaced include:
• Liquid spilled on or in the unit
• Drops, falls and other collisions
• Electrical surges
• Damage or broken LCD due to a drop
Examples of damage where the hardware unit would not be repaired or replaced include:
• Damage due to fire or natural disasters
• Intentional damage
• Normal wear & tear
• Cosmetic damage
• Consumable parts (ex. bulbs, toner)
• Theft
(edited)
Mbturhan
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May 10th, 2025 11:38
It's been 2 months since I received the product. And I've been through this for reasons I can't control it, the only solution is to buy a new one or pay as much as a monitor for repair?
So if I had dropped it myself, they could have helped if I had pro support
Chino de Oro
9 Legend
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8.1K Posts
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May 10th, 2025 11:53
That's correct. You may have better chance to file claim with DASK or through private home insurance.
Mbturhan
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May 10th, 2025 12:17
Dask does not cover electronic products. <Violation removed. Read the Forum Code of Conduct. DELL-Admin>
(edited)