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4 Posts

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November 9th, 2024 07:15

Alienware 920H gaming headset, warranty period?

Hello Team, 

Good day!

I like to know about my product warranty time period. In addition, what is the warranty period for the Alienware 920H gaming headset? If you guys need an invoice, please DM me in private message and I will share. 

Thank you for your help in advance. 

9 Legend

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8.1K Posts

November 9th, 2024 11:53

If you purchased the same item as from my link, the warranty coverage is 2 years from purchase date, not from manufacturer date.  Keep your invoice handy in case you need it for a warranty claim.

Note that warranty terms could be different by regions and it only covers manufacturing defects.  It does not cover wear and tear, physical damages, or cosmetics.  For more information, check Dell warranty support page at  https://www.dell.com/support/kbdoc/en-us/000132024/how-to-find-warranty-status-and-information-for-your-dell-product

Community Manager

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1K Posts

November 9th, 2024 07:15

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

1 Rookie

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4 Posts

November 9th, 2024 07:21

@DELL-Cares​ Sure will wait for your response on Monday……. 

9 Legend

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8.1K Posts

November 9th, 2024 08:43

1 Rookie

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4 Posts

November 9th, 2024 11:26

@Chino de Oro​ I appreciate the information. Thank you! I just want to check the warranty period for now product. I bought new gaming headset but the manufacture date is November 2023…Why I don't know …

1 Rookie

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November 11th, 2024 13:27

Thank you for your help. What do you mean to-say buy this product from my link 🙄🙄🙄…. I am from india ……Btw when this pro series will release in india anytime sooner ??

9 Legend

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8.1K Posts

November 11th, 2024 13:45

Not buying from my link, verifying if your headset is the same item as in the link I posted.  A different item may have different warranty period.

I do not know about Dell products release schedule.  Just check Dell site periodically.

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