$6,000 Order — No Tracking, No Shipment, No Updates (Delivery Was Supposed to Be Today)

I placed a high-value order totaling nearly $6,000, and the delivery date is showing as today, July 18, yet I’ve received no tracking number from Dell directly.

After calling support, I was given a FedEx tracking number—but FedEx shows they’ve not even received the package yet. So not only is my system not arriving today, but it also hasn’t even shipped.

This is completely unacceptable for a premium order. If I’m paying this kind of money, the bare minimum expectation is timely and accurate delivery updates.

I need a real update ASAP on what is happening with my order:

• Has it actually shipped?

• When will it be received by FedEx?

• What’s the realistic delivery timeline now?

I hope someone from the Dell team can step in and provide actual clarity. At this price point, this level of delay and lack of transparency is extremely disappointing.