2025 XPS 13 9350 laptop keyboard is a horrendous piece of engineering

My IT contractor just delivered a new XPS 13 as part of our systematic equipment replacement prodcess.  I have had XPS 13's now for 10 years and have been happy with them.  Unfortunately not so with the latest version. The top row of keys (Esc, volume, home, end, insert, delete) are not the old push button type, and do not depress when used.  The row of keys are "touchpad" like, which is fine if one is moving a cursor around.  However, as an example, if you accidentally hold the "delete" key down for a touch too long, the delete function executes continuously, deleting additional characters or emails.  Other keys in that row take a while to react.  This is very frustrating.  Did any human test out the keyboard at the prototype stage before production?  It feels like an engineer who never worked in the real world decided it was cool looking.  I am returning the laptop, and moving to a Lenovo.