Unsolved
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3 Posts
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259
December 19th, 2024 18:03
20% cashback Rakuten is missing because Dell will not confirmed it
This appears to be a common practice with Dell. I have used Rakuten for most of my major purchases and have only encountered issues specifically with Dell. If you search online on multiple platforms, you will find this is a common issue with Dell. Dell should be removed from Rakuten, and if you are making purchases based on cash back, I would recommend shopping elsewhere. If you are within the return period, return the item before it's too late. I have contacted Dell four times and Rakuten three times, and they say you need to wait 45 days, but I feel that is intentional so you can no longer return the item.
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Claudia80
1 Rookie
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3 Posts
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February 10th, 2025 12:28
It's been almost three months and still have not received the cash back. I purchased two 4k OLED Alienware Monitors and Dell has not confirmed orders with Rakuten.
This appears to be a common practice with Dell. I have used Rakuten for most of my major purchases and have only encountered issues specifically with Dell. If you search online on multiple platforms, you will find this is a common issue with Dell. Dell should be removed from Rakuten, and if you are making purchases based on cash back, I v would recommend shopping elsewhere. If you are within the return period, return the item before it's too late. I have contacted Dell four times and Rakuten three times, and they say you need to wait 45 days, but I feel that is intentional so you can no longer return the item.
(edited)
DELL-Cares
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February 10th, 2025 12:48
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