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Keith234

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2 Posts

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May 25th, 2025 13:35

12% cashback Rakuten is missing because Dell will not confirmed

Hi,

On May 18, I purchased an Alienware Aurora ACT1250, and at the time, there was a 12% cashback offer through Rakuten. Rakuten has informed me that they are waiting for Dell to confirm the purchase before they can process the cashback.

Could Dell please confirm the order with Rakuten so this issue can be resolved?

Thank you for your assistance.

DELL-Cares auto response

Community Manager

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1K Posts

May 25th, 2025 13:35

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

Keith234

1 Rookie

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2 Posts

May 30th, 2025 14:45

Any updates? I checked with Raktuen, and Rakuten says they reached out to Dell multiple times and haven't heard back. Let me know if you need my Order number through DM

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