Unsolved
3 Posts
0
1231
December 2nd, 2019 11:00
Unable to connect to secure connection servers
Hi there we have a sc3020 and we try to enable the secure connection. but the secure connection is returning the following :
| 2019-12-02T09:02:59.330592+02:00 | Inform | BSD | Sending open request to reservation server [76.164.8.173] | Top Controller |
| 2019-12-02T09:05:08.332274+02:00 | Warning | BSD | Reservation server [403 Forbidden] error: System [7MRT2T2, 299581, 7MRT2T2] is not enabled | Bottom Controller |
for both controllers. We have contact support but the telling us that the problem is our network connection.
We dont have any proxy and the network settings are correct.
Any ideas ?
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Aaron_Ellis
2 Posts
0
December 2nd, 2019 13:00
Call into support and ask them specifically to check "Is Secure console enabled in WebCST for system ?" This does require that the system has sent a successful phone home.
Mika79
3 Posts
0
December 2nd, 2019 14:00
i send the question over email. I will be back when the reply to me. thanks
Mika79
3 Posts
0
December 8th, 2019 14:00
So i have contant with dell support again and now the told me that the problem is from there side and the have escalated the ticket to the team that manage secure console servers.