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5 Posts
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2216
April 8th, 2021 04:00
Storage Manager VA 19.1.20.30 upgrade to 20.1.1.716 Failed
Hello;
We are updating to version 20.1.1.716 for 19.1.2.30 VA. After the update, we wait 15 minutes for the data collector service to restart. However, the data collector service is not running. We connect to the VA via SSH. We see errors like the one below.
Has anyone encountered this situation?
Logs
2021-04-08 13:05:52,350 ERROR No filename pattern provided for FileAppender with name FILE
2021-04-08 13:05:52,361 ERROR Null object returned for RollingFile in Appenders.
2021-04-08 13:05:52,364 ERROR Unable to locate appender FILE for logger
Apr 08, 2021 1:05:52 PM org.jboss.logmanager.JBossLoggerFinder getLogger
ERROR: The LogManager accessed before the "java.util.logging.manager" system property was set to "org.jboss.logmanager.LogManager". Results may be unexpected.
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Welcome to Dell Storage Manager
Version: 20.1.1.716
Origin3k
4 Operator
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2.3K Posts
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April 8th, 2021 04:00
Youre not alone. I have around 2-3 DSM VAs which i cannot upgrade because of problems... but IIRC i got a big red error within the Unisphere GUI during the upgrade. But yes i can also see errors during boot/login screen if i remember correctly.
Dell Support doesnt like the VA as well and its very frustrating and time consuming to troubleshoot. As soon youre say that you using the inbuild Database youre alone in the dark.
One customer we have to migrate back to windows Datacollector and the other one we reinstall the VA in the latest version to "solve" the problem.
So if you have enough time try your luck with the support and please report
Regards,
Joerg
Dell-DylanJ
4 Operator
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2.9K Posts
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April 8th, 2021 08:00
Hello,
Unfortunately, I'd have to recommend a clean install. This can be a little easier if the system was working with an external DB, but not so much if it was set up with an internal flat-file.
If you contact support, there is a fair chance that a reinstallation would be the recommendation they make. They can look at it with you and may be able to suggest an alternative option, but I would expect a reinstallation recommendation to likely be on the table.
ATR-IT
5 Posts
0
April 11th, 2021 00:00
It's good to know that I'm not alone. We planned to apply your method. We are also considering creating a record for support.
We will be sharing the results for you.
ATR-IT
5 Posts
0
April 11th, 2021 00:00
Hello;
Yes, we are using an internal database. It must be the same version to be able to migrate. On reinstallation we will need to add the existing SC5020s to the new Storage Manager VA clean install.Do you have any idea how our current live volume settings will react in a clean reinstallation.
Origin3k
4 Operator
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2.3K Posts
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April 11th, 2021 01:00
The one installation we change back from VA to Windows(with MySQL backup) was a live volume setup.
Wiping a Datacollector and installing a fresh one and adding SC is not a big deal and doesnt effect the SC in general.
Even when its a live volume setup! There is only one thing.. you need to re adjust the Tiebreaker setting. Thats all.
Regards,
Joerg