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May 5th, 2021 04:00

Still Waiting for Order confirmation

Hi,

I placed order on 30-Apr-2020 and still I haven't received any confirmation email. When I contact the customer support nobody is responding just pushing to different department.

I wrote an email to us_customercare@dell.com no response.

How will i get the support for my PO number. 

Thanks 

Umesha

Moderator

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4.5K Posts

May 5th, 2021 10:00

Hello Umesha,

 

I'm sorry you have not received order confirmation. Do you have the Customer Care number: 1 (800) 624-9897?

 

You may use the order status tool in order to check for updates

https://www.dell.com/support/order-status/en-us/order-support

 

You can also log into your 'My Account'. This page has link and how to set up an account if you don't have one.

https://www.dell.com/support/contents/en-us/article/esupport-order-support/frequently-asked-questions

 

 

If you like you can send me the information below in a Private Message and I can check what I can find:

  • Your Order #
  • The Sales agent name
  • Your contact information : Name, Address, Phone and Email address as on the order.

 

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