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22 Posts
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864
May 28th, 2020 00:00
SC8000 - cant see the phyisical/virtual disk from IDRAC
Hi,
We have compellent storage SC8000, disks info not showing in idrac > storage
getting:
RAC0503: There are no out-of-band capable controllers to be displayed. Check if the host system is powered off or shutdown.
Any idea?
Thanks
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DELL-Sam L
Moderator
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7.6K Posts
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May 28th, 2020 10:00
Hello Eden2019,
If you look at the back of the system do you have any activity lights on either controller?
If you use DSM can you connect to your SC8000?
Please let us know if you have any other questions.
Eden2019
22 Posts
0
May 30th, 2020 23:00
Hi,
Yes all lights are on.
all are connected but i cant see the disks from idrac / ipmi command
Eden2019
22 Posts
0
May 31st, 2020 22:00
Hi
any update?
Thanks
DELL-Sam L
Moderator
•
7.6K Posts
0
June 1st, 2020 09:00
Hello Eden2019,
The Idrac is used in cases when DSM is not working to pull support logs or update old firmware. You can’t use IDRAC to see drives and volumes as you will need to use DSM.
Please let us know if you have any other questions.