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Amadoutcs

1 Rookie

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7 Posts

18089

January 4th, 2019 01:00

SC3020: Dell storage client "error setting up connection"

I can not connect to the dell storage client anymore after purging the logs from the compsadb database. The error displayed is: "error setting up connection". I do not know if purging the database is the cause.

DELL-Bob Mi

2 Intern

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230 Posts

January 4th, 2019 08:00

"error setting up connection" indicates the Dell Storage Manager service is not running. 1) Double-click on the Data Collector icon. 2) Enter your password. Click Log In. 3) Verify if the Service shows as running in the General Information Tab If it is running select to stop and restart If it is not running either reboot the server or click to start the service Verify the drive where your DSM is installed has free space. Verify the drive where your database is stored in has free space.

Amadoutcs

1 Rookie

 • 

7 Posts

January 8th, 2019 03:00

Hi , i try your solution and it's work. But after the connection of the data collector, i see that the storage is disconnect with the error: "warning: Storage center 47994 is down [SN:47994]! Setting Primary to Failed"

 

Please do you have a solution?

DELL-Bob Mi

2 Intern

 • 

230 Posts

January 8th, 2019 17:00

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