Unsolved
1 Rookie
•
3 Posts
0
66
September 7th, 2024 06:57
Issue with start Dell Storage Manager
I have problem with DSM - when starting the application, the following message appears: "Error parsing config file: com.compellent.common.util.xml.MalformedXMLException: Data is not XML".
after clicking ok, the splash screen disappear and the application does not start.
My version is v20.1.1.716
OS is Windows 10 Version 22H2 (OS build 19045.4780)
No Events found!
DELL-Joey C
Moderator
•
3.9K Posts
1
September 9th, 2024 02:26
Hi,
Could you check if Java SE Development Kit (JDK) 11 is installed, and also Microsoft .NET Framework 4.5 or later is updated. Ref: https://dell.to/3MXKyTb
The XML file seems to be either corrupted or being blocked, could you check if there is any antivirus that has deleted or quarantined the file. Which application did you try to launch, the DSM client or DSM collector?
Can you let me know which URL file installer that you have downloaded from? Can you provide us what are the steps that you have taken to install DSM? Here's a reference: https://dell.to/4gknbAo
File: https://dell.to/4edEqld
anoop4565
1 Rookie
•
1 Message
0
November 30th, 2024 19:12
I tried installing JDK 11 and asp.net 4.8 but failed.
i am using DSM client. and isn't using any antivirus. application is downloaded from Dell official site.
DELL-Joey C
Moderator
•
3.9K Posts
0
December 2nd, 2024 02:24
Hi,
Which compellent system do you have, and what is the firmware of the system?