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November 1st, 2017 15:00
incompatible drive in Compellent SAN
I have a failed drive and I have replaced with the exact same drive. I am now getting an alert and the enclosure will not accept the new drive. Here is the error.
"System is unable to accept disk 157 in enclosure posiition 8-8 with serial number XXXXXX and Dell part number TH09W5WV21331AM005A02 because disk drive manufacture DELL isn not compatible with enclosure model EN-SC220"
how can this direct replacement from Dell not be compatible? What can I do to get this drive online. I now have two drives in this condition. needing help!
CT-SC040 Version 6.7.5.5
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just.dave
29 Posts
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December 22nd, 2017 05:00
If you received the disk under warranty call in, it could be something with the disk firmware, SCOS version, or could be the wrong disk, just because the part number is the same if it is not a Compellent drive it may not have the proper firmware on it.