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September 3rd, 2019 02:00
Dell NX3240 NAS storage and SupportAssist
Can anyone tell me what firewall rules are required for a Dell NX3240 to communicate with SupportAssist?
Is below correct? (Concern about it having Compellent in the hostname)
Dell Support Assist Firewall Rules
Port
Protocol
Public IP Address
Hostname
443
TCP
76.164.8.136
web1.compellent.com
443
TCP
76.164.8.160 and 161
Web2.compellent.com
443
TCP
143.166.135.120 (Primary)
stor.g2.ph.dell.com
443
TCP
143.166.147.96 (Secondary)
stor.g2.ph.dell.com
443
TCP
143.166.135.19 (Primary)
stor.g3.ph.dell.com
443
TCP
143.166.147.73 (Secondary)
stor.g3.ph.dell.com
Secure Console Firewall Rules
Port
Protocol
Public IP Address
Hostname
22
TCP
76.164.8.174
es-mc-ssh-ssh1.compellent.com
22
TCP
76.164.8.175
es-mc-ssh-ssh2.compellent.com
8443
TCP
76.164.8.173
es-mc-ssh-ssh1.compellent.com
844310001-10008
TCP
76.164.8.173
sshdisp.g3.ph.dell.com
Also will this be configured on the IDRAC of the NX3240?
Any help appreciated
Phil
DELL-Sam L
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7.6K Posts
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September 4th, 2019 09:00
Hello Phil,
With an NX3240 you will want to make sure that you follow the configuration for a Poweredge Server. Here is the link to the users guide so you can see which ports need to be open. https://topics-cdn.dell.com/pdf/supportassist-enterprise-v20_users-guide_en-us.pdf
Please let us know if you have any other questions.
PhilVirtual1
7 Posts
0
September 5th, 2019 00:00
Thanks for the reply. From the reading I'm doing in that document it sounds like I need to install SupportAssist Enterprise right? unlike what is required for compellent storage?
Then Support Assist Enterprise will need access to the internet?
DELL-Sam L
Moderator
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7.6K Posts
0
September 9th, 2019 14:00
Hello Phil,
That is correct that since you are using enterprise storage you need to use Support Assist Enterprise. Compellent use support assist as well, however for a Compellent system is configured a little different than an NX system. Support Assist will need to access the internet if you want Dell to be notified about the errors and you wish to have a case auto created.
Please let us know if you have any other questions.