Dell Compellent Storage Center OS reinstall

Hey Chris,

Thank you for your reply on my issue. I was able to use the Dell Digital locker to get the license files for the Compellent storage unit, though I could not find an iso file to reload the operating system. I reached out to support and they offered $1000 for 2 hours with an engineer or $3600 to renew the warranty which is understandable. However in my situation I'm using this for personal use and those costs are a bit out of reach for me at the moment. I'm hoping to find a way to get ahold of the ISO file to restore the SAN back to factory settings.

Best,

Kyle

Hello.

Did you figure this out Kyle?

I got the same case here and im trying to use some of the information i find to get the svc 3020 to work again. I can Acsess the Cli and i have admin acsess.  is there a full reset command ?

Hi,

It seems that you found the previous thread post about a full reset, hence, I'll monitor this post and check back if you manage to reset using the steps provided by the user here: https://www.dell.com/community/en/conversations/compellent/reset-sc4020/67364ae73a370c473e429a71?commentId=67f13ba71f413b3c1a9f2041

@DELL-Joey C​ Yes i Tryed the Reset for my Unit. But it did not work. so i will Try some more.
i Think My Cotroller is bad. and thath is the Lead controller. which as you know give me some Problems. :D

Hello.

I Got An New unit This time. ( Well its used ) And the Last User of this unit did not Factory Restore this unit before Taking it out of Production. This means that`h i have no Admin to access this unit. But i Can access this unit via CLI.

Last Time i posted here on this Forum i had an Older unit who is now scrap sadly it too to mutch time but Ive managed to log into it back in April Before Scrapping it. 

1: The New Used unit is an Dell SC4020 so this is a Bit different than the Old "scrap" Scv 3020.
 But i need to Enter Safe Mode in Pre Boot In Cli. i Did this Last time so i think is Possible.
 Ive Try`ed to Unlock The Admin Too Using USB Stick  Here is A Picture of the File Config.

I Think This Maby Wrong in something. (But there is so many People Who Comment to this online in This Jungle so its hard to Filter Out who is Right sometimes..)

2: I hope To Use this Unit in some kind of Something. But Ive have`d made up my mind yet. 

First i want to Investigate To This Unit to Se if i can do Something to it. 

3: I would Try Unlock one more Time whit USB is there an error in de Config ?

4: Is is Possible To change the IP Safe mode Boot ? Would be nice to Work Remote .

"Code"

Execute the following commands on each controller:

shellaccess developer 

platform init hsn set 0 
platform vpd set ssn=0 
platform vpd set assetTag=0 
cs purge all 
disk global clobberall 
platform bmc set source DHCP 
-reset 

Is This Advice able ? 

i Got Nothing to Lose here I got no Data On Drives so i think if it Boot it Boots.

5: The Device is Out of Warranty so Calling Dell will Cost a Lot of Money. i Hope i can Figure out this With your help. And Maybe a Bit of Trying and Failing. And Maybe a Bit of Hope. 

All Help Will Be Much Appreciated! 

Mvh 

Hi,

Sounds like you're diving deep into this SC4020—nice work so far!

Just a few things to double-check on your USB unlock attempt:

• File Name: Make sure the file is named exactly what the system expects—sometimes it's Unlock.phy, other times it might be unlock.txt, depending on the firmware version.
• File Format: The content inside the file should follow the expected syntax. Some systems look for something like:

  unlock:Admin
  

  or even a longer token string. Your current format might be too simple.
• USB Format: Stick with FAT32 for formatting the USB drive.
• Port & Timing: Plug the USB into the correct management port before powering on the unit.
• Safe Mode Boot: You might need to interrupt the boot process to get into CLI safe mode. This is usually done via serial console access.

@DELL-Erman O​ 

Thank you.

Yes im Taking the Dive!

Ive managed to Get into Safe Mode but when i was typing cli commands i just writes something else. Creating Wrong commands.
I will update You later.

MVh 

@DELL-Erman O​ 

Well this is fun.

I was Poking Around and needed to initialize san one more time.
I was having a bad ip Address somewhere and a bad DNS. This Lead to All Kinds of fun :D.

I will post more when i get Longer into the matrix.

Mvh 

Hello.

i Also Configured Megarac ? So i Can Control the Server. 
Changed the Password and a bit of config.

Now i Just Miss the  License File witch i don't have a clue were to Find . .  Ore Generate ? 

Mvh 

Hi,

The license file is kept at the owner's digital locker here: https://www.dell.com/support/kbdoc/en-my/000131964/how-to-access-your-dell-digital-locker

You did mention that you purchase this from an user, hence, I would say the file is in their digital locker, unless you have already submitted the ownership transfer. https://www.dell.com/support/kbdoc/en-my/000125103/ownership-transfer-and-dell-product-registration-guides. To complete the ownership transfer, you will need to submit the original documentation and the previous owner details. 

Hello.

Okey I think i need to talk Whit him then..

Mvh