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March 25th, 2020 11:00
Dell Compellent SC4020 will not boot to UI
Afternoon,
We have a Compellent SC4020 that will not boot up. Controller Card 1 IP does not even respond and Controller Card 2 IP just takes you to the screen in the attached picture below. We have tried to reboot with no success the drives are fine all green lights. The information on this array is legacy data that is very important to our day to day operations any help getting the array back up would be greatly appreciated. Screen on Second Controller Card
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DELL-Sam L
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March 26th, 2020 09:00
Hello THCIO,
Was your Compellent previous running prior to this or no? When you rebooted your compellent did you wait 20 minutes prior to trying to login? Do you happen to know the SCOS version?
Please let us know if you have any other questions.
THCIO
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April 3rd, 2020 13:00
My apologies for the late response, I removed the batteries to the controllers and powered down the unit waited for about 15 minutes put them back in and the storage unit booted up fine and is back in-service. My domain controller being down for so long more than likely caused this issue I just pray it doesn't happen again.