CT-SC040 Factory Reset and issue with StorCenUpdate

Hello majek-dell,

What you want to do is to run the disk global clobberall first and see if that makes it so the disk are available.  If that doesn’t work, and you still have the ISO for your SC 40 then you can burn the ISO to a DVD then you can reinstall that way as well.

Please let us know if you have any other questions.

I also just notice that file FMCMLMAPPINGOSDEF05421 is not in /mnt/root folder .

I can only find FMCMLMAPPINGOSDEF06411. 

Could that be an issue ? Is there a command or config file where this is specify ? :) 

Hey Sam ,

Thank you for the answer.

I tried and it did find all drives but it still failed :( 

Log:

12610 07/18/2018-16:16:51 CONFIG Update PerformUpdate scUpdateDiskInfoRequest.cpp 287
192 Using file 'DiskInfo_126.txt' as new version (126) of Disk Info

12610 07/18/2018-16:16:51 CONFIG IPC RecoveryAsync ipcSubsystem.cpp 575
0 Initial SCSI target device created

12610 07/18/2018-16:16:51 CONFIG Update PerformUpdate scUpdateMappingOSRequest.cpp 288
205 Using file 'FMCMLMAPPINGOSDEF05421' as new version (05.04.02.01) of Mapping OS Definition

12610 07/18/2018-16:16:51 WARNING Update CommonCallback scUpdateMappingOSRequest.cpp 395
206 Parsing the new Mapping OS Definition file failed (retVal = Failure)

12610 07/18/2018-16:16:51 WARNING Update InitCallback subsystem.cpp 712
0 Subsystem StorCenUpdate failed initialization pass Recovery: Failure

12610 07/18/2018-16:16:51 WARNING Update InitSubsystems subsystem.cpp 500
0 Subsystem[StorCenUpdate] FAILED Initialization Pass[Recovery] - Aborting initialization and waiting to be reset

12610 07/18/2018-16:16:51 CONFIG Util DisplayInitializationComplete subsystem.cpp 669
0 Controller finished initialization (Failure)

Unfortunately I do not have iso as this was kept in UK DC and was sent to us as bear minimum ... I will ask the guys ... they might have it. Unless you have it on some FTP server ? 

Best Regards,
Marek. 

Hi Marek,

I will contact you directly with an FTP link to software so you can get your system running.

Hi,

I have a dell compelent sc040 to reinstall, can you send me a link to download the ISO?

thank you

Best Regards

Hi Bob!
I have a SC4020 system without an operating system can you help me?

Rafa_Wolf,

As seen here, with the SC4020 it is suggested that you call in to support for assistance in resetting the device. 

Let me know if this helps.

One thing i can attest to is that this is not a factory reset. I understand that was not the intent for this thread but the the term "Factory Reset" can be misleading in this instance. This does not reset the BMC settings.  On that notes does anyone know what else this does not clear or reset including backup files, logs, backup logs, setting, network settings along with any other imaginable setting???? I have factory reset the BMC through BMC web interface and  will be wiping the drives with a 3rd party program but wanted to make sure everything is gone. The cli commands are not very user friendly and you can get lost trying to find more settings that were not cleared. 

@DELL-Sam L​ 

help, I bought the sc4020 server and there is the data of the old user, I do not know the password and login, what should I do in this situation